Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Premium Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.
This role requires Smart Serve certification and full compliance with AGCO alcohol service regulations, as well as strong communication and multitasking skills. A polished, professional demeanour and guest-first attitude are essential.
This role will pay an hourly rate of $17.20 CAD and is tip eligible
Benefits for Part-Time roles: Pension matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
Must demonstrate ability to meet the company standard for excellent in the areas of guest service, interaction with co-workers and uniform standards.
Follow the bar pre-shift notes and bar menus and provide service as described.
Serve alcoholic beverages following all proper procedures for serving alcoholic drinks under AGCO and Smart Serve regulations pertaining to the service of alcohol.
Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests.
Must pour drinks responsibly in accordance with company standards for serving size.
Must check guest’s ID in accordance with regulations to verify minimum age requirement for the purchase of alcoholic beverages.
Must communicate a cut-off to a guest as required.
Listening and responding to any customer requests or concerns.
Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
Request additional product or restock product as required
Ability to handle cash accurately is required. Employee is responsible for issued bank at his/her bar.
Maintains clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained.
Other duties as assigned such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler, liquor cages and dry storage areas.
Qualifications
Minimum 2 years of alcohol service experience in a restaurant, premium hospitality, or event venue setting
Strong classic cocktail, wine and beverage knowledge
Demonstrated experience in premium customer service and guest interaction
Excellent communication skills and attention to detail
Ability to work under pressure in a fast-paced, high-volume environment
Professional appearance and positive, team-first attitude
Must hold a valid Smart Serve Certification
Comfortable working on your feet for extended periods
Must be legally eligible to work in Canada
Available to work an event-driven schedule, including evenings, weekends, and holidays
Physical Dimensions:
Performing the duties of this position involves extensive and continuous standing and walking.
Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.
The employee is frequently required to lift up to 50 pounds.
The vision requirements include the ability to adjust focus, peripheral vision and close vision.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
